Refund Policy

Effective Date: May 28, 2026 | Last Updated: May 28, 2026

1. Overview

Cabana Taco ("we," "us," or "our") strives to provide high-quality food and exceptional customer service. We understand that situations may arise where a refund or replacement is necessary. This policy outlines the circumstances under which refunds are granted, how to request them, and the timelines involved.

By placing an order with Cabana Taco through cabanataco-food.click or at any of our physical locations, you agree to the terms of this Refund Policy. This policy complies with applicable United States federal and state consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act.

For any questions about this policy, please contact us at [email protected].

2. Eligibility Conditions for Refunds

We want every customer to enjoy their Cabana Taco experience. Refunds may be issued under the following conditions:

• Incorrect Order: You received an item that was different from what you ordered (e.g., wrong protein, missing toppings specified in your order).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food item was undercooked, spoiled, or otherwise did not meet reasonable quality standards at the time of delivery or pickup.
• Allergen Concerns: You received an item containing an allergen that you specifically requested to be excluded, and you reported this issue promptly upon discovery.
• Significant Delay: Your delivery order arrived more than 45 minutes beyond the estimated delivery time provided at checkout, and the food quality was compromised as a result.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Order Cancellation: You successfully cancelled your order within the cancellation window outlined in Section 8 of this policy.

All refund requests are subject to review and verification by our customer service team. We reserve the right to request photographic evidence or additional information to process your claim efficiently and fairly.

3. Timeframes for Refund Requests

To be eligible for a refund, you must submit your request within the timeframes listed below. Requests made outside these windows may not be honored except at our sole discretion.

We strongly encourage you to inspect your order immediately upon receipt. Delays in reporting issues may affect our ability to verify your claim and process a refund.

4. Non-Refundable Items and Situations

Certain items and circumstances are not eligible for refunds. These include, but are not limited to:

• Consumed Food: Items that have been substantially consumed are not eligible for a refund unless a quality issue is identified and reported before consumption is complete.
• Change of Mind: Refunds will not be issued simply because you changed your mind after an order has been prepared or is in transit.
• Customization Errors by Customer: If incorrect customizations were selected by the customer during the ordering process, and the order was prepared as specified, a refund will not be issued. We encourage you to review your order carefully before submitting.
• Delivery Delays Outside Our Control: Delays caused by third-party delivery services, severe weather, traffic conditions, or other circumstances beyond our direct control are not grounds for a full refund, though we may offer a partial refund or store credit at our discretion.
• Promotional and Discounted Items: Items purchased at a promotional discount or as part of a special offer may only be eligible for exchange or store credit, not a monetary refund, unless there is a documented quality issue.
• Catering Deposits: Deposits placed for catering orders are non-refundable once food preparation has commenced or if cancelled fewer than 48 hours before the scheduled event.
• Gift Cards and Promotional Credits: Purchased gift cards and applied promotional credits are non-refundable and cannot be exchanged for cash.
• Late Requests: Refund requests submitted outside the timeframes outlined in Section 3 are generally not eligible unless approved at our sole discretion.

5. How to Request a Refund (Step-by-Step)

If you believe you are eligible for a refund, please follow the steps below to submit your request. Following this process will help us resolve your issue as quickly as possible.

1. Step 1 – Gather Your Information

   Before contacting us, please have the following ready: your order confirmation number, the date and time of your order, a description of the issue, and any photographic evidence of missing, incorrect, or unsatisfactory items.

2. Step 2 – Contact Our Customer Service Team

   Reach out to us through one of the following methods within the applicable timeframe:

   • Email: [email protected]
   • Website: Visit cabanataco-food.click and use our contact form

   Please include "Refund Request" in the subject line of your email, along with your order number.

3. Step 3 – Submit Supporting Evidence

   Attach any relevant photographs or screenshots to your email. For food quality issues, clear photos of the item in question are very helpful for our team to assess your claim promptly.

4. Step 4 – Receive Confirmation

   Once we receive your request, you will receive an acknowledgment email within 1 business day confirming that your claim is under review.

5. Step 5 – Review and Decision

   Our customer service team will review your request and the provided evidence. We aim to respond with a decision within 2–3 business days. We may contact you for additional information if needed.

6. Step 6 – Refund Issuance

   If your refund is approved, we will process it using the method described in Section 6. You will receive a confirmation email with the refund details.

6. Refund Processing Times by Payment Method

Approved refunds are processed as promptly as possible. Processing times vary depending on the original payment method used:

Refunds will always be returned to the original payment method used for the purchase. We do not issue refunds to a different card or account than the one used for the original transaction, except in cases where the original payment method is no longer valid, in which case store credit will be issued.

7. Partial Refunds

In certain situations, a partial refund may be offered rather than a full refund. Partial refunds may apply in the following circumstances:

• Only one or a few items in a multi-item order were missing, incorrect, or unsatisfactory — the refund will reflect only the value of the affected items.
• An order was partially consumed before a quality issue was identified — the refund amount may be adjusted based on the portion of the order returned or not consumed.
• A delivery arrived late but was otherwise satisfactory in quality — we may offer a partial refund or store credit as a goodwill gesture.
• A catering order is cancelled outside the full cancellation window but before preparation begins — a partial refund may be issued depending on the timing and resources already committed.

The specific amount of any partial refund will be determined by our customer service team based on the nature and extent of the issue reported. We aim to be fair and reasonable in all partial refund determinations.

8. Cancellation Policy

We understand that plans can change. Please review our cancellation policy below, as food is often prepared quickly after an order is placed.

8.1 Standard Online Orders

For standard delivery and pickup orders placed through cabanataco-food.click:

• Within 5 minutes of placing your order: You may cancel your order for a full refund, provided preparation has not yet begun. Contact us immediately at [email protected].
• After 5 minutes: Once food preparation has begun, cancellations are generally not accepted. We may offer store credit at our discretion.

8.2 Catering and Large Orders

For catering orders or large group orders:

• More than 48 hours before scheduled pickup/delivery: Full refund of any deposits or payments made.
• 24–48 hours before scheduled pickup/delivery: 50% refund of the total order value.
• Less than 24 hours before scheduled pickup/delivery: No refund will be issued. Store credit may be offered at our discretion.

8.3 How to Cancel

To cancel an order, contact us as soon as possible:

• Email: [email protected] with subject line "Order Cancellation – [Your Order Number]"
• Website: cabanataco-food.click via the contact form

9. Exchange Policy

In some cases, rather than a monetary refund, we may offer to replace or exchange an incorrect or unsatisfactory item. Exchanges are subject to the following conditions:

• Exchanges for incorrect or missing items must be requested within 2 hours of receiving your order.
• We will prepare and deliver or make available a replacement item at no additional cost to you if the error was made on our part.
• Exchanges are subject to item availability. If the requested item is unavailable, a refund or store credit will be offered instead.
• Items that were prepared correctly but disliked by the customer due to personal taste preferences are generally not eligible for exchange.
• For in-store purchases, exchanges must be addressed with a team member before leaving the premises or within 30 minutes of the original purchase.

Our goal with exchanges is to ensure you receive exactly what you ordered and enjoy your Cabana Taco experience. Please do not hesitate to speak with our team if something is not right.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund or exchange request, we encourage you to follow our dispute resolution process before seeking external remedies.

10.1 Internal Escalation

If your initial refund request was denied or you believe the resolution offered was inadequate, you may request escalation to a senior member of our team. To escalate your dispute:

1. Email [email protected] with the subject line "Refund Dispute Escalation – [Your Order Number]."
2. Include a summary of the issue, your original request, and the response you received.
3. Our management team will review the escalated dispute and respond within 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute a charge with your credit or debit card issuer if you believe you were charged incorrectly. We encourage you to attempt to resolve the issue with us directly before initiating a chargeback, as we are committed to finding a fair solution. Unjustified chargebacks may affect your ability to use our services in the future.

10.3 External Consumer Protection Resources

If you remain unsatisfied after exhausting our internal dispute process, you may contact the following external resources:

• Federal Trade Commission (FTC): www.ftc.gov – For complaints related to unfair or deceptive business practices under the FTC Act.
• Consumer Financial Protection Bureau (CFPB): For payment-related disputes involving financial institutions.
• Your State Attorney General's Office: For state-level consumer protection complaints.
• Better Business Bureau (BBB): www.bbb.org – To file a complaint or seek mediation.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States and applicable state laws where our business operates. Any formal legal disputes shall be resolved in the appropriate courts of jurisdiction.

11. Changes to This Refund Policy

Cabana Taco reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website at cabanataco-food.click. The "Last Updated" date at the top of this page will reflect the most recent revision.

We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

We value every customer and are committed to resolving any issues quickly and fairly. If you have questions about this Refund Policy or wish to submit a refund request, please reach out to our customer service team using the contact details below: